VoxMith — Terms of Service
Last updated: August 2026
Welcome to Voxmith Pvt. Ltd. (“VoxMith,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our products, services, and websites, including voxmith.com and all related subdomains (collectively, the “Service”). By accessing or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.
If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, and “you” refers to that entity.
1. Use of the Service
You may use the Service only in compliance with these Terms and all applicable laws. You are responsible for maintaining the security of your account and for all activity conducted under it. You agree to use the Service solely for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the Service.
2. Prohibited Conduct
You shall not use the Service to:
Violate any applicable law, regulation, or third-party right
Upload or process data you do not have the lawful right to disclose to us
Monitor individuals in a manner prohibited by applicable employment, surveillance, or privacy law
Transmit unlawful, threatening, abusive, defamatory, or otherwise objectionable material
Engage in spam, phishing, or malicious activity
Reverse engineer, decompile, or attempt to derive the source code of the Service
Circumvent security controls, usage limits, or access restrictions
Interfere with or disrupt the integrity or performance of the Service
Build or train a competing product using the Service, or publish benchmarks of the Service without our prior written consent
Remove or alter any proprietary notices, labels, or marks on the Service
3. Accounts and Access
To access certain features, you must create an account and provide accurate information, which you agree to keep current. You are responsible for safeguarding your credentials and for all activity under your account, whether accessed through named user logins or API keys. You agree to notify us promptly of any unauthorized use of your account.
4. Fees and Billing
The Service is priced on usage. Fees are calculated based on the volume of conversations, events, or other metered units processed during each billing period, at the rates set out in your applicable plan or order form.
Usage is measured by VoxMith’s systems, which serve as the system of record for billing purposes absent manifest error.
Invoices are payable within thirty (30) days of issue unless otherwise agreed in writing.
Fees are exclusive of taxes, which are your responsibility except for taxes on our net income.
We may change rates on thirty (30) days’ notice, effective at the start of your next billing period or renewal term.
Fees paid are non-refundable unless otherwise expressly stated in writing.
5. Order Forms and Precedence
Specific commercial terms may be set out in an order form, statement of work, or enterprise agreement executed between the parties. Where such a document conflicts with these Terms, that document controls with respect to the conflicting provision only.
6. Customer Data
6.1 Ownership. As between the parties, you retain all right, title, and interest in and to data you or your end users submit to, or that is collected by, the Service, including conversation transcripts, audio, metadata, and derived records (“Customer Data”). We claim no ownership of Customer Data.
6.2 Licence to operate the Service. You grant VoxMith a worldwide, non-exclusive, royalty-free licence to host, process, transmit, analyse, and display Customer Data solely to provide, maintain, secure, and support the Service for you, and to generate the outputs you request.
6.3 Aggregated and de-identified data. We may create aggregated and de-identified data derived from Customer Data and use it to operate, develop, and improve the Service, including improving detection, classification, clustering, and recommendation quality. Aggregated and de-identified data will not identify you, your end users, or any individual, and will not be disclosed in a form that could reasonably be used to identify you. We will not disclose your raw Customer Data to any other customer.
6.4 Your responsibilities. You represent and warrant that you have all necessary rights, consents, notices, and lawful bases to submit Customer Data to the Service and to permit the processing described in these Terms, including where Customer Data contains personal data relating to your end users.
6.5 Data processing. Where we process personal data on your behalf, we act as a processor (or equivalent role under applicable law) and you act as controller. Where required, such processing is governed by a Data Processing Addendum entered into between the parties.
6.6 Retention and deletion. We retain Customer Data for the period specified in your plan or order form. Following termination, we will delete or return Customer Data within thirty (30) days of your written request, except where retention is required by law. Aggregated and de-identified data is not subject to deletion.
6.7 Backups. While we maintain reasonable backup practices, you remain responsible for retaining independent copies of any data you consider critical.
7. Sub-processors and Third-Party Services
The Service relies on third-party infrastructure and model providers to deliver certain functionality. We maintain a current list of sub-processors, available on request or at the location identified in your account. We will provide reasonable advance notice before engaging a new sub-processor. You may object on reasonable data protection grounds, in which case we will work in good faith to offer an alternative, or you may terminate the affected portion of the Service.
8. Self-Hosted and Private Deployment
Where the Service is deployed within your own infrastructure or a private cloud environment, additional or differing terms may apply, including your responsibility for infrastructure availability, environment security, and applying updates we make available. In such deployments, we do not have access to Customer Data except as you expressly permit for support purposes.
9. Recommendations and Generated Output
9.1 Nature of output. The Service analyses conversations and produces outputs including findings, recommendations, and proposed changes such as pull requests, configuration edits, or prompt modifications (“Output”). Output is generated by automated systems, including machine learning models, and may be incomplete, inaccurate, or unsuitable for your circumstances.
9.2 Human review required. You are solely responsible for reviewing, testing, and approving any Output before deploying it to a production system. VoxMith does not deploy changes to your systems without your authorisation. You must not configure automatic deployment of Output without independent review controls appropriate to your risk profile.
9.3 No professional advice. Output does not constitute legal, compliance, regulatory, medical, or financial advice. Where the Service identifies possible policy or compliance issues, such identification is informational only and is not a determination of legal compliance.
9.4 Ownership of Output. As between the parties, you own Output generated specifically for you from your Customer Data, subject to our retained rights in the Service and under Section 6.3.
10. Security
We maintain administrative, technical, and physical safeguards designed to protect Customer Data, including encryption in transit and at rest, role-based access controls, and audit logging. We will notify you without undue delay after becoming aware of a security incident affecting your Customer Data, and will provide information reasonably necessary for you to meet your own notification obligations.
11. Confidentiality
Each party may receive non-public information of the other (“Confidential Information”). The receiving party will use Confidential Information only as necessary to perform under these Terms, will protect it with at least reasonable care, and will not disclose it except to personnel and advisers bound by comparable obligations. These obligations do not apply to information that becomes public through no fault of the receiving party, is independently developed, or is lawfully received from a third party without restriction. Customer Data is your Confidential Information.
12. Intellectual Property
All right, title, and interest in and to the Service, including its software, models, methods, interfaces, and documentation, remain the exclusive property of VoxMith and its licensors. Nothing in these Terms transfers any ownership in the Service to you. You may not copy, modify, or distribute any part of the Service without our prior written consent. If you provide feedback or suggestions regarding the Service, we may use them without restriction or obligation to you.
13. Name and Logo Usage
You grant VoxMith a non-exclusive, worldwide, royalty-free licence to use your company’s name and logo in our marketing materials, website, and customer lists to indicate that you are a user or customer of the Service. You may withdraw this permission at any time by contacting us in writing at the address in Section 21, and we will remove such usage from our materials within a reasonable period.
14. Term, Suspension, and Termination
14.1 These Terms apply from your first use of the Service until terminated in accordance with this section.
14.2 We may suspend access where we reasonably believe there is a material breach of these Terms, a security risk, or non-payment. Except where immediate suspension is necessary to prevent harm, we will provide notice and a reasonable opportunity to cure.
14.3 Either party may terminate these Terms for material breach that remains uncured thirty (30) days after written notice.
14.4 Upon termination, your right to use the Service ceases immediately. You remain liable for all fees accrued prior to termination. Sections 6.1, 6.3, 6.6, 11, 12, 15, 16, 17, and 18 survive termination.
15. Disclaimers and Warranties
EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. VOXMITH DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT OUTPUT WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PARTICULAR PURPOSE.
16. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING FROM OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID OR PAYABLE BY YOU TO VOXMITH IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
THE FOREGOING LIMITATIONS DO NOT APPLY TO: (A) YOUR PAYMENT OBLIGATIONS; (B) EITHER PARTY’S INDEMNIFICATION OBLIGATIONS; (C) BREACH OF CONFIDENTIALITY OBLIGATIONS; OR (D) LIABILITY THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.
17. Indemnification
17.1 By you. You agree to indemnify, defend, and hold harmless VoxMith, its officers, directors, employees, and agents from any third-party claims, damages, losses, or expenses (including reasonable legal fees) arising from or related to: (a) your Customer Data; (b) your use of the Service in violation of these Terms or applicable law; or (c) your deployment or use of Output.
17.2 By us. We will indemnify you against third-party claims alleging that the Service, as provided by us and used in accordance with these Terms, infringes that third party’s intellectual property rights. This obligation does not apply to claims arising from Customer Data, Output, modifications not made by us, or use of the Service in combination with materials not provided by us.
18. Governing Law and Dispute Resolution
These Terms are governed by and construed under the laws of India, without regard to conflict of law principles. The parties submit to the exclusive jurisdiction of the courts of Bengaluru, Karnataka, India. Where a separate order form or enterprise agreement specifies a different governing law or venue, that document controls.
19. Changes to These Terms
We may modify these Terms from time to time. We will notify you of material changes by email or by posting the updated Terms on our website with a revised “last updated” date, at least thirty (30) days before they take effect for existing customers. Your continued use of the Service after the effective date constitutes acceptance of the modified Terms. If you do not agree, you may terminate before the effective date.
20. General
These Terms, together with any applicable order form and Data Processing Addendum, constitute the entire agreement between the parties with respect to the Service and supersede all prior agreements on this subject. If any provision is held unenforceable, the remaining provisions continue in full force. Neither party may assign these Terms without the other’s consent, except to a successor in connection with a merger, acquisition, or sale of substantially all assets. Failure to enforce any provision is not a waiver of that provision.
21. Contact
For questions, data deletion requests, or logo opt-outs, please contact us at:
Voxmith Pvt. Ltd.
Email: manvendra.singh@voxmith.com
Data deletion requests: email us with the subject line “Data Deletion Request.” We will process your request within thirty (30) days.